Residents from several rural communities near Cuenca took to the Zhucay tollbooth on Monday to demand its removal, arguing that they are being charged without receiving the promised road improvements.
The protest brought together residents from Zhucay, Zhucayloma, and Tutupali Chico, who say the toll is unjustified given the current condition of the surrounding roads. Community leaders pointed to ongoing issues such as lack of maintenance, missing signage, and an unfulfilled commitment to pave a one-kilometer stretch.
Among the main concerns raised:
- Roads remain in poor condition despite toll collection
- Promised paving work has not been completed
- Lack of signage poses safety risks
- Perceived unequal treatment compared to other areas
Residents also expressed frustration over what they see as neglect by provincial authorities, claiming other parts of Azuay receive more consistent investment and attention.
In response, provincial officials said the project has not been abandoned. Authorities indicated that technical studies have been completed and funding has been allocated for road work, including milling, paving, and pothole repairs.
However, officials said the work has been delayed due to disruptions at the tollbooth itself. According to their account, earlier actions by a group of residents—including blocking access, removing barriers, and restricting infrastructure—have made it difficult to begin construction.
The situation has also exposed divisions within the local communities. While some residents and transport groups support the project, others continue to oppose it, complicating efforts to move forward.
For now, no start date has been confirmed for the road improvements, and tensions remain between residents and authorities over both the toll and the delayed work.